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Terms and Conditions

 

Terms and Conditions

 

  1. Price and payment
  2. Shipping policy
  3. Orders and registration
  4. Return and refund policy

 

 

  1. Price and Payment

 

        1.    The price of each product will be as quoted at the web store

        2.    Prices are liable to change, but changes will not affect already made orders or pre-orders.

        3.    Payment for all products can be made by:

1. credit or debit card (Visa, masterCard, Amex, Discover), or through

2. PayPal

For alternative options, please contact us. 

        4.    Online shop is protecting your data by 256 bit encryption provided by GeoTrust EV SSL Certificate (green bar), www.geotrust.com. Your basic data (name, address and phone number) is secured by strict internal procedures. Your payment data (e.g. card number etc.) is not accessible by Chess Informant employers. Card payments are processed by authorized payment procesors, PayPal Website Pro and/or Stripe, on their safe servers.

        5.    Default currency of the store is USD (US Dollar). Prices can be altered to EUR (European Euro) or GBP (British Pound). However, prices in EUR and GBP are displayed only for your general information and according to reliable built-in currency converter. You will be charged in your domestic account's currency, but converted according to default USD price. The relation between currencies at the given moment is the one applied by our processors only, PayPal and/or Stripe.

         

 

 

  1. Shipping policy

 

    1. All physical products will be sent by DHL Express Worldwide service, www.dhl.com
    1. You will be charged for shipping the exact amount shown in your shopping cart. We are subsidizing part of the real shipping costs to keep your shipping expanse as low as possible. Handling fee is not charged.
    2. DHL provides fast and safe delivery with tracking number. Once your order is processed by Chess Informant (fulfilled from the warehouse, then ready for sending) you will get automated e-mail note with the tracking number (it could be the same day, or tomorrow or in Monday if order has been made in Friday afternoon or weekend). You can track your delivery at www.dhl.com or at our Tracking page. 
    3. DHL shipping price for Chess Informant is the very same for every destination in the world!
    1. DHL shipping prices are determined only by the weight of total order. If the package weight is less than 1 kg, shipping cost is 10 USD (e.g. one or two books). If the package weight is in-between 1kg and 2kgs the cost is 12.50 USD and for packages in-between 2 kgs and 5 kgs, shipping cost is 19 USD. If the package weight is in-between 5 kgs and 7 kgs, shipping cost is 29 USD, etc. Shipping prices may vary. Shipping is free for orders over 99 USD.
    1. We cannot process orders during weekend and international and national holidays. However, we are reachable by email 24/7.
    1. DHL service delivery takes from 1-5 days, in most cases two days. If your package is obviosly late, while you are tracking it by provided number, please contact us at sales(at)informant1966.com. We will look for immediate answer from DHL.
    2. DHL is not delivering to P.O. Box address or APO/FPO. Please provide us street address or contact us.

 

 

 

  1. Orders and registration

 

    1. We are encouraging you to register at the web store. You can change password anytime with automated Forgot password option. Password cannot be seen by Chess Informant employers. If you are registered, online shop will be able to deliver you important information regarding your order, including tracking number. You can enjoy automated discounts only if you are registered. However, you can make orders without registration, as a guest.
    2. When you submit order, you will get automated e-mail with Awaiting Fulfillment status info. It means that we need time to get and pack chosen items.  Then, you may get Awaiting Shipment status info (optional) which means that everything is prepared for sending. Once shipped, you will get Shipped status info, with tracking number that can be checked at www.dhl.com or at our Tracking page.
    3. Sometimes, if your payment is not processed yet or it was unsuccessful for some reason, you might get Awaiting Payment status info. If so, please contact us at sales(at)informant1966.com, unless you know from other experiences that payment process will take few days (e.g. payment by check to PayPal…).

 

 

 

  1. Return policy

 

    1. Chess Informant wants you to be happy with your purchase. However, we understand that there are circumstances that warrant a return. You may return any undamaged product for a refund within 30 days of receipt of the product. 
    2. Having in mind that international shipping cost for your return could be expensive, please contact us in prior. We would be happpy to suggest you a solution, with respect to your wishes.
    3. Chess Informant processes orders as quickly as possible. If you need to cancel an order please do so immediately via email at sales(at)informant1966.com. If your order has already shipped then it is a subject of our return policy.
    4. Damaged, defective or missing items must be reported to Chess Informant within 30 days.
    5. If the items were damaged in transit, Chess Informant will make a claim to the carrier and send you replacement products. Please provide us image of damaged item for inspection by the carrier.
    6. Chess Informant will process your refund in a very short term, in most cases the same day.